Agentic Customer Service
Customer requests, triaged and answered.
For software companies, online services and manufacturers. The agents learn from your past tickets, documentation, product data and service history, answer routine requests and pass complex cases to your team with the context already prepared.
What the agents handle
- Triage of every request by topic, urgency and customer.
- Answers to how-to, account, billing and technical questions.
- Warranty claims checked against serial numbers, dates and your rules.
- Spare part identification, and service orders routed to the right technician or partner.
- Drafts for approval wherever you want a human check.
- Quality review of every conversation, and analysis of recurring issues.
What stays with your team
- Complex and sensitive cases, already summarised.
- Refunds, goodwill and policy decisions.
- On-site service, and any customers you choose to handle personally.
Connects to
The help desk and systems you already use.
- Zendesk
- Freshdesk
- Intercom
- Salesforce Service Cloud
- Jira Service Management
- HubSpot
- SAP
- Shopify
- Email and chat
- Your system via API
What we engineer
Built and operated by one team.
We take care of everything the agents need to run, from the connections to your systems to their day-to-day operation.
- A knowledge base that stays current as cases are solved and products change.
- Connections to your help desk, CRM, ERP and warranty records.
- Hosting with us, in your cloud or on your servers.
- Monitoring, quality review and improvements after launch.
Getting started
Start with one agent.
1Advise: we review the process or system with your team, set out the options and prepare the business case.
2Build: we engineer the solution end to end, from the connections to your systems to the infrastructure it runs on, and test it on cases your experts have signed off.
3Run: we operate and improve it, and review the results with you each quarter.